Customer Service
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
- Benefits
- Claims
- Change of address
- Requesting a new ID card
- My Account assistance
- General Policy Information
Please call 1-877-480-4161 to speak to a live customer service representative.
Email Us
For questions and issues about the following:
- Waiver questions: [email protected]
- Enrollment questions: [email protected]
- Life Status Changes: [email protected]
- Health Insurance: Director of Health Services, Ruby Bryant, [email protected]
- Sports Insurance: Head Athletic Trainer, Matthew Yates, [email protected]
- Insurance Billing Questions: Accounts Receivable Supervisor, Wendy Deitrick, [email protected]
- General Questions: Executive Assistant to the Vice President of Student Affairs and Dean of Students, Donna Burckhard, [email protected]
